Refund & Return Policy

At Purselle, we strive to ensure that every customer is satisfied with their purchase. However, if something is not right, we offer a straightforward return and refund process to resolve the issue.

Returns Eligibility

Customers may request a return within 7 days of receiving their order. To qualify, the item must be unused, in its original condition, and returned with all original packaging, tags, and accessories. Proof of purchase is required for all return requests.

Returns are accepted only in cases where the product is defective, damaged during delivery, incorrect, or significantly different from what was described on our website.

Non-Returnable Items

We do not accept returns for items that have been used, worn, or altered after delivery. Products returned without original packaging or after the allowed return period will not be accepted. Items purchased on clearance, promotional sales, or marked as final sale are also non-refundable. Returns requested due to personal preference, such as dislike of color or style, are not eligible.

Return Process

To initiate a return, customers must contact our support team at [email protected] with their order number and a clear explanation of the issue. In cases of damaged or incorrect items, photo or video evidence may be required. Once the request is reviewed and approved, return instructions will be provided.

Shipping Responsibility

Customers are responsible for return shipping costs unless the item received is defective or incorrect. Original shipping charges are non-refundable. We recommend using a trackable shipping method, as we are not responsible for lost returns.

Refunds

After receiving and inspecting the returned item, we will notify you regarding the status of your refund. If approved, the refund will be processed within 2–5 business days to the original payment method. Processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If your refund has not appeared, please first check with your bank or payment provider, as delays can occur. If the issue continues, you may contact us for further assistance.

Exchanges

Exchanges are only offered for items that arrive damaged, defective, or incorrect. Replacement requests must follow the same approval process as returns.

Order Cancellation

Orders may be canceled before they are shipped for a full refund. Once an order has been dispatched, it cannot be canceled.

Policy Updates

Purselle reserves the right to update or modify this policy at any time without prior notice. Continued use of our website implies acceptance of these terms.

Contact Information

For any questions regarding returns or refunds, please contact us at:
[email protected]