At Purselle, we are committed to delivering your orders in a timely, safe, and efficient manner. This policy outlines how orders are processed, shipped, and delivered to ensure a smooth shopping experience.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays. During peak seasons or promotional periods, processing times may be slightly extended.

Shipping Time

Once your order has been processed and dispatched, delivery typically takes 7–15 business days, depending on your location and courier service. Delivery times may vary due to factors such as customs clearance, weather conditions, or high demand periods.

Shipping Charges

We offer free shipping on all orders, ensuring that customers can shop without worrying about additional delivery costs.

International Shipping

Purselle ships worldwide. Delivery times for international orders may vary depending on the destination country and local customs procedures. Any applicable customs duties, taxes, or import charges are the responsibility of the customer.

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking details. This allows you to monitor your shipment and stay updated on its delivery status.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. If incorrect or incomplete details are provided, it may result in delays or failed delivery. Orders that have already been shipped cannot be modified.

Delivery Delays

While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including courier issues or customs processing. In such cases, we appreciate your patience and understanding.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us immediately at [email protected]. We will work with the shipping provider to resolve the issue as quickly as possible.

Contact Information

For any questions regarding shipping or delivery, please contact us at:
Email: [email protected]